Service support


High quality service support

Excellent service support is essential in order to guarantee optimal productivity and safety of the manufacturing process. This has always been our priority.

This is why, we have developed high-performance assistance tools and set up a high quality, reactive and flexible service support.


Unlimited phone and internet support

Our worldwide network of technicians is ready to answer your questions and solve any potential problems via our internet and phone tools.

Easy access to our instruments technical information

For an easy understanding and maintenance of our instruments, technical documents and tools are provided (3D e-drawing , technical manual, diagnostic interface, …). This makes it easier to identify potential problems and communicate with our technical team.

We also offer training on site or in our training centre based in Maroeuil (France).

Service support

Customized partnership

The analysis of specific products and components may require the development of new calibrations. This research can be done in our French R&D center (based on your spectra and reference values).

Shipment of spare parts

We have a large stock of spare parts in our French warehouse and guarantee shipment in Europe typically within 24 to 48 hours.

FreshDesk - 24-hour online support platform

The FreshDesk platform is available after registration and gives access to our e-service platform: e-ticket service for all technical inquiries, technical database (equipment history, technical notes, manuals…), diagnostic tools (problem/solution), worldwide network of engineers for a quick and interactive assistance available at any time.


ZA Brunehaut 840 rue Curie
62161 Maroeuil - France
+33 (0)2 85 52 90 73
Fax : +33 (0)3 20 09 87 12


4004 Peavey Rd Chaska
Minnesota 55318 - USA
+1 952 448 7600
+1 952 368 3355