High quality service support
This is why, we have developed high-performance assistance tools and set up a high quality, reactive and flexible service support.
Unlimited phone and internet support
Easy access to our instruments technical information
For an easy understanding and maintenance of our instruments, technical documents and tools are provided (3D e-drawing , technical manual, diagnostic interface, …). This makes it easier to identify potential problems and communicate with our technical team.
We also offer training on site or in our training centre based in Maroeuil (France).
Shipment of spare parts
FreshDesk - 24-hour online support platform
The FreshDesk platform is available after registration and gives access to our e-service platform: e-ticket service for all technical inquiries, technical database (equipment history, technical notes, manuals…), diagnostic tools (problem/solution), worldwide network of engineers for a quick and interactive assistance available at any time.